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We currently deliver to any address in Mainland UK for £45 per order (free delivery on orders over £500, some special offers and some smaller accessories have delivery included, please check the product information). For deliveries to the Scottish Highlands (postcode areas KY, KW, IV, PH, PA, AB, DD) a surcharge may be added and will be calculated on an individual basis. You will be advised of any changes in delivery costs.
Your Ollie and Leila furniture is hand made in the UK and can take up to 8 weeks to be delivered. We will advise an estimated delivery date when you place your order. Once your furniture has been made it will be scheduled for the earliest available delivery date. If you are unable to accept delivery we will hold your items for up to 2 weeks, after that a storage charge of £25 per week will be incurred.
Many items of furniture are delivered fully assembled. For those items, such as beds and wardrobes, minimal assembly is required. You can chose to add the home assembly option whereby the delivery team will unpack, assemble, affix handles and remove all packaging as part of their service.
On delivery the driver will ask you to sign a form to say that the order was received in good condition. Before you sign, please check that you are happy with the furniture. If there are any damages please either refuse delivery or state on the paperwork and show the delivery team. Please contact our customer care team on 0333 043 0033 to report any issues immediately.
For Little Folks Furniture ranges, delivery is a doorsetp delivery via carrier. Home assembly is available in certain postcodes, please call our team on 0333 043 0033 for a quote.
For other items such as mattresses, bedding, accessories these will be delivered by carrier via a doorstep delivery service. We will advise you of an estimated delivery time when we confirm your order. Please check all packaging for any signs of damage before signing.
If you are unable to accept delivery, we are only able to hold completed handmade painted furniture orders in our warehouse for up to a maximum of 2 weeks. After this point, a storage charge of £25 per week will be incurred.
Please note: Once your mattress has been removed from its packaging it cannot be returned for hygiene reasons, unless faulty.
Please see our full Terms & Conditions.